Refund Policy

When you're eligible

You're eligible for a refund only if both of these are true:

• You request it within 7 days of the payment date, and
• You have not yet used the service.

These conditions are read together, so whichever limit is reached first ends eligibility: once you run your first conversion, or once 7 days pass, the payment is no longer refundable — except where a refund is required by law.

Converting, or attempting to convert, at least one statement counts as using the service.

If something goes wrong on our end

If a technical fault on our side prevents the service from working and we can't resolve it within a reasonable time, we'll make it right — including a refund where appropriate — even if the limits above would otherwise apply. Just contact us and describe what happened.

Non-refundable cases

• Requests made more than 7 days after the payment date.
• Any purchase where the service has already been used.
• Change of mind after the 7-day window or after first use.
• Issues caused by third-party software or tools that are not part of our platform.

How to request a refund

1. Email support@bankstatementkit.com from the address on your account.
2. Include your order ID or payment receipt and a short description of the issue.
3. We'll review and respond within 3–5 business days.
4. If approved, the refund is issued to your original payment method — typically within 5–10 business days, depending on your bank.

Merchant of Record

Dodo Payments is the Merchant of Record for purchases on Bank Statement Kit and handles billing and payment processing on our behalf. Approved refunds are processed by Dodo Payments back to your original payment method.

Contact

Questions about this policy? Email support@bankstatementkit.com.